Real Time Notifications App – frequently asked questions

Q: Is there an initial cost for the download or having access to the Notifications App?

A: No, the Notifications App is free.

Q: Do I need an active username and password to access the Notifications App?

A: Yes, use your current customer portal credentials to access the Notifications App.

Q: How can I get a username and password?

A:  If you have trouble logging in with your current username and password, please contact us at [email protected]. We look forward to answering any questions you may have and making you comfortable with the process.

Q: How do I use the Notifications App?

A: First, review the How to Guide, which offers detailed instructions from download to setup to customization. Second, you can get help through the self-tutorial, which automatically runs when you first download the app. Finally, watch the live webinar recording “Introduction to the Real Time Notification App” found under your portal login/documentation tab at any time for more guidance on using the Notifications App. For additional assistance, email us at [email protected].

Q: Will the Notifications App replace the current portal I use today?

A:  No, this is a companion Notifications App to Real Time’s Interventional Analytics solution; it does not replace it.

Q: How often will the Notification App receive new alerts and keywords?

A:  Keywords and clinical alerts are updated in the Notifications App at the same time as the portal. Depending on your particular solution, this could be anywhere from hourly to multiple times daily.

Still Have Questions?

We invite you to submit additional questions or request technical support by emailing us at [email protected].